Question 1

What is Snag?

Accepted Answer

Snag is a U.S. consumer storefront at snag.city, operated by Higher LLC. You add cash with Shopify, open a themed mystery pack, and receive a prize IOU — an obligation to source that item. Redeem it for shipping or sell it for 100% of expected prize value back into wallet balance.

Question 2

How much do packs cost?

Accepted Answer

Catalog packs are $1, $2.50, $5, $10, $20, and $50. The Packs browser groups those as Budget $1, Mid $10, and Premium $50 editions per theme. Expected prize values describe the catalog prize; they are not live retail quotes.

Question 3

What are the odds?

Accepted Answer

Every pack publishes four tiers: Everyday, Little upgrade, Big find, and Dream prize. A Budget $1 pack is about 97% Everyday, 2.5% Little upgrade, 0.45% Big find, and 0.05% Dream. Higher prices raise the chance of upgrades. Expected prize value is locked near 70–90% of the pack price. Exact numbers live on /odds and each pack page.

Question 4

How does shipping work?

Accepted Answer

Redeeming a prize IOU creates a Shopify fulfillment order. Standard shipping is a $20 base fee plus handling by class: standard $0, large $10, bulky $30, freight $80. Fees are illustrative U.S. demo amounts, not live carrier quotes. If ops cannot source a prize, collected shipping is refunded to the same wallet.

Question 5

Can I get a refund?

Accepted Answer

A Shopify refund or cancellation reverses unused wallet credit from that order. Pack opens already spent are not cashable. If a prize cannot be sourced, shipping charged for that redemption is refunded once. Selling a prize returns 100% of its expected prize value to balance — that is not a payment refund. Balance is for packs and shipping, not a bank payout.

Question 6

How do creator packs work?

Accepted Answer

Signed-in creators publish a public storefront at /@handle. They pick catalog products; Snag’s pack engine sets the price and odds so expected value stays between 70% and 90% of price. Creators earn 5% of each paid open as Snag credit, held about 5 days so refunds can reverse. Opens they make themselves do not pay.

Question 7

How do merchant packs work?

Accepted Answer

Shopify merchants install the Snag app, pick products from their catalog, and embed a mystery pack on their theme. The same engine sets price and odds. Merchants cannot publish a mix that is expected to lose money. Snag’s default application fee is 5%.